AuditFlo Terms of Service

Last Updated: June 20, 2026

These Terms of Service ("Terms") govern your access to and use of the AuditFlo platform, website, APIs, applications, and related services (collectively, the "Service") provided by AuditFlo ("AuditFlo," "we," "us," or "our").

By creating an account, accessing, or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent and warrant that you have authority to bind that organization to these Terms.

If you do not agree to these Terms, you may not access or use the Service.

1. Overview of the Service

AuditFlo is a compliance evidence automation and governance platform designed to help organizations collect, organize, map, monitor, and retain compliance-related information and operational evidence from connected systems and business processes.

AuditFlo provides software tools intended to assist organizations in preparing for compliance and audit activities. AuditFlo does not provide legal advice, accounting advice, audit services, certification services, or regulatory determinations.

Use of the Service does not guarantee compliance with any law, regulation, framework, standard, certification, or audit requirement.

2. Eligibility

You must be at least eighteen (18) years of age and capable of entering into a legally binding agreement to use the Service.

You may use the Service only in compliance with applicable laws and regulations.

3. Account Registration

To access certain features, you must create an account.

You agree to:

• Provide accurate and complete registration information.
• Maintain the accuracy of your information.
• Protect your login credentials.
• Notify AuditFlo promptly of any unauthorized access or security incident involving your account.

You are responsible for all activity occurring under your account.

4. Organization Accounts

Where an account is created on behalf of a company, organization, or other legal entity, the entity is responsible for all activities performed by its authorized users.

Administrators may grant, modify, or revoke access to users within their organization.

5. Free Trials and Beta Services

AuditFlo may offer free trials, beta features, preview releases, or evaluation programs.

Beta and trial offerings:

• May contain defects or incomplete functionality.
• May be modified or discontinued at any time.
• May not be covered by service level commitments.
• Are provided strictly "as available" and "as is."

AuditFlo reserves the right to terminate or modify trial access at any time.

6. Subscription Plans and Billing

Certain portions of the Service require a paid subscription.

By purchasing a subscription, you agree to pay all applicable fees and taxes.

Subscriptions may be offered on monthly or annual billing cycles.

Unless otherwise stated:

• Subscription fees are billed in advance.
• Fees are non-refundable.
• Unused portions of a subscription period are not refundable.
• Downgrades may take effect at the end of the current billing period.

AuditFlo may change pricing upon at least thirty (30) days prior notice.

Continued use of the Service following a pricing change constitutes acceptance of the updated pricing.

7. Payment Processing

Payments may be processed through third-party payment providers.

AuditFlo does not store full payment card information and is not responsible for the actions, omissions, or security practices of third-party payment processors.

8. Customer Data

"Customer Data" means any information, documents, files, evidence, records, metadata, or content submitted to or processed by the Service.

You retain all ownership rights in Customer Data.

You grant AuditFlo a limited, non-exclusive, worldwide license to:

• Host Customer Data.
• Process Customer Data.
• Transmit Customer Data.
• Analyze Customer Data solely as necessary to provide, maintain, secure, and improve the Service.

AuditFlo acquires no ownership rights in Customer Data.

9. Data Retention and Deletion

Upon termination of a subscription:

• Customer Data may remain accessible in read-only mode for up to ninety (90) days.
• After the retention period, Customer Data may be permanently deleted.
• AuditFlo may retain limited information where required by law, regulatory obligations, security requirements, or legitimate business purposes.

Customers are responsible for exporting data before account closure.

10. Integrations and Third-Party Services

The Service may connect with third-party systems including source control platforms, cloud providers, ticketing systems, identity providers, communication platforms, and other external services.

You authorize AuditFlo to access and process information from connected systems solely to provide the Service.

AuditFlo is not responsible for:

• Third-party services.
• Third-party outages.
• Changes to third-party APIs.
• Loss of functionality caused by third-party providers.

Your use of third-party services remains subject to the terms of those providers.

11. Acceptable Use

You agree not to:

• Violate any applicable law.
• Attempt unauthorized access to any system.
• Circumvent security controls.
• Interfere with Service operations.
• Introduce malicious software.
• Reverse engineer the Service except where expressly permitted by law.
• Use the Service to infringe intellectual property rights.
• Use the Service for fraudulent, deceptive, or unlawful purposes.

AuditFlo may suspend accounts engaged in prohibited activity.

12. Security

AuditFlo implements reasonable administrative, technical, and organizational safeguards designed to protect Customer Data.

However, no service can guarantee absolute security.

You acknowledge that internet transmissions and cloud services inherently involve risk and agree that AuditFlo cannot guarantee the prevention of all security incidents.

13. Confidentiality

Each party agrees to protect confidential information received from the other party using reasonable care.

Confidential information includes non-public business, technical, financial, security, operational, and product information disclosed during the relationship.

Confidential information does not include information that:

• Is publicly available through no fault of the receiving party.
• Was already known by the receiving party.
• Is independently developed.
• Is lawfully obtained from a third party.

14. Intellectual Property

AuditFlo and its licensors retain all rights, title, and interest in the Service, including:

• Software
• Source code
• APIs
• Documentation
• Trademarks
• Branding
• Product designs
• User interfaces

No rights are granted except those expressly stated in these Terms.

15. Feedback

If you provide suggestions, ideas, feedback, or recommendations regarding the Service, AuditFlo may use such feedback without restriction or compensation.

16. Availability

AuditFlo will make commercially reasonable efforts to maintain Service availability.

However, the Service may be unavailable due to:

• Maintenance
• Infrastructure failures
• Third-party outages
• Security events
• Force majeure events

AuditFlo does not guarantee uninterrupted or error-free operation.

17. Compliance Disclaimer

AuditFlo is a software platform and is not an auditing firm, law firm, certification body, or compliance consultancy.

AuditFlo does not guarantee:

• Audit outcomes
• Certification approvals
• Regulatory compliance
• Regulatory acceptance
• Security outcomes

Customers remain solely responsible for their compliance programs, controls, policies, and regulatory obligations.

18. Indemnification

You agree to defend, indemnify, and hold harmless AuditFlo and its affiliates, officers, employees, and contractors from claims, damages, losses, liabilities, and expenses arising from:

• Your use of the Service.
• Your Customer Data.
• Your violation of these Terms.
• Your violation of applicable laws or third-party rights.

19. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

AUDITFLO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES.

THIS INCLUDES LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, GOODWILL, OR BUSINESS INTERRUPTION.

AUDITFLO'S TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATING TO THE SERVICE SHALL NOT EXCEED THE TOTAL FEES PAID BY THE CUSTOMER TO AUDITFLO DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

20. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE."

AUDITFLO DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ACCURACY.

21. Suspension and Termination

AuditFlo may suspend or terminate access to the Service if:

• You violate these Terms.
• Your use presents a security risk.
• Required by law.
• Subscription fees remain unpaid.

You may terminate your account at any time.

Sections intended to survive termination shall remain in effect.

22. Export Controls and Sanctions

You agree not to use the Service in violation of applicable export control laws, sanctions programs, or trade restrictions.

You represent that you are not located in, controlled by, or acting on behalf of a sanctioned jurisdiction or prohibited party.

23. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New Jersey, without regard to conflict of law principles.

24. Dispute Resolution

Before initiating litigation, both parties agree to attempt to resolve disputes through good faith negotiations.

Any dispute that cannot be resolved informally shall be brought exclusively in the state or federal courts located in New Jersey.

25. Changes to These Terms

AuditFlo may update these Terms from time to time.

Material changes will be communicated through the Service, email, or website notice.

Continued use of the Service following the effective date of updated Terms constitutes acceptance of the revised Terms.